Terms

Terms and Conditions

 

This Terms and Conditions was last updated on 9th December 2019.

Introduction

These Terms and Conditions (“Terms”), together with our Privacy Policy apply to any agreement between us for the provision to you of our online training courses (“Courses”) to you or your nominated staff (“Trainees”) as set out in the products and services contract (“Agreement”). Please review them all carefully and make sure that you understand them before booking any Courses from www.videotel.com  (“Site”).

Please note that before you make a booking you will be asked to agree to these Terms. If you refuse to agree to any of these Terms, you will not be able to book any Courses from our Site.

  1. Information About Us
    1. We are Videotel Marine International Limited (”VMIL”), a company registered in England and Wales under company number: 1347854 and our registered office is at: 2nd Floor, The Place, 175 High Holborn, London WC1V 7AA. Any use of “we”, “our” and “us” in these Terms refers to VMIL.
    2. Our VAT number is 325 8326 01 and we maintain worldwide professional liability insurance.
    3. You may contact us by telephoning our customer service team at +44 (0) 207 299 1800 or by emailing us at info@videotel.com. If you would like to give us formal notice of any matter in accordance with these Terms, please see how to do this at clause 15.
  2. Our Courses
    1. The Courses as presented on our Site (consisting of online training courses and associated materials) are set out for illustrative purposes only. Although we have made every effort to display the same colours, type of questions asked and information given accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Courses and/or that the questions and information will be the same. Your Courses may vary slightly from those images.
    2. We provide telephone support to customers between the hours of 9am and 5:30pm (UK time) Mondays to Fridays excluding UK bank holidays. Outside of these hours please email us at: customerservices@videotel.com and we will endeavour to respond on the next first working day.
    3. The copyright and all other intellectual property rights in our Courses, the content of them and all associated materials is owned solely by us and you may not copy or reproduce any part of them unless you have obtained a licence in writing from us.
    4. We only supply the Courses for internal use by you or others within a client organisation, and you agree not to change or delete any propriety copyright notices or, use or permit Courses and all associated materials to be used for any resale or commercial purposes.
  3. Use of Our Site
    1. Your use of our Site is governed by our Terms. Please take the time to read these, as they include important Terms which apply to you and our agreement.
  4. How We Use Your Personal Information
    1. We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms and conditions which apply to you.
    2. Unless and until the GDPR is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) and any national implementing laws including the Data Protection Act 2018, regulations and secondary legislation, as amended or updated from time to time, in the UK and any successor legislation, any laws that replace, extend, re-enact, consolidate or amend any of the foregoing will apply: (“Data Protection Laws”).
    3. Both you and we must comply with all applicable requirements of the Data Protection Laws.
    4. For the purpose of this Agreement you agree to our processing the personal data you provide in accordance with our Privacy Policy. You warrant that any data you provide will be accurate and that if such data is not your own and that you are a data controller (for example if you are contracting as a business and providing the details of individuals) for the purpose of the Data Protection Laws, you warrant that you have permission to process the personal data provided and that we are entitled to process the data on your behalf. In addition, you agree that we, together with you, as “Joint Data Controllers” are entitled to process the data for the permitted purposes.
    5. We act as data controllers where we provide products and services directly to individuals and data processors when providing products and services to individuals through their employing organisations. We and you each further warrant:
    6. to process shared personal data only for the permitted purpose which is for the provision of online training and reporting via our Site and Learning Management System;
    7. not to disclose or allow access to the shared personal data to anyone other than you or us;
    8. that all shared personal data is accurate, up to date and always has been collected, processed, stored and transferred in accordance with all applicable laws;
    9. that all data subjects have been provided with enough information to enable fair, transparent and lawful processing and that you and we have all relevant permissions and consents to share the personal data with each other;
    10. that the shared personal data is transferred in a secure manner using appropriate technical and organisational security measures that comply with the obligations of each data controller under Data Protection Laws including but not limited to GDPR Articles 45, 46, 49 and recitals;
    11. to keep all notices and records up to date and accurate and to allow the other joint data controller, from time to time, access to the notices and records;
    12. not, by any act or omission, cause the other joint data controller (or any other person) to be in breach of any Data Protection Laws;
    13. to notify promptly (and in any event within 10 business days) the joint data controller when it becomes aware of:
      1. any change of circumstance which will, or may, or is alleged to impact on the lawfulness of the processing of the shared personal data;
      2. any change in consent or other requests from any data subjects in respect of the shared personal data;
      3. any inaccuracies in shared personal data;
      4. any complaints in respect of the shared personal data;
      5. any personal data breach including notification of the UK Information Commissioners Office (“ICO”) and or data subjects impacting or relating to any shared personal data;
      6. to retain its own obligations in respect of shared data it receives and will promptly co-operate with and provide reasonable assistance, information and record to assist each other with our respective compliance with Data Protection Laws and in relation to all complaints and data subject requests.
    14. You warrant that you have read and agreed to our Privacy Policy and that you consent to our processing your data on this basis and that you further understand your rights and obligations under the Privacy Policy pursuant to the GDPR.
  5. User Content
    1. We take measures to protect the confidentiality of information about you and the information or content that you may upload (“User Content”) to the Site. While we take measures to protect your privacy, we cannot guarantee that the information displayed about or from you will not be displayed to others on the Site by unknown persons.
    2. If you close your account, de-register from the Site or do not use the Site for more than 6 months, your User Content may be permanently removed from the Site.
    3. When you post User Content on the Site, you warrant and represent that you own the rights to the User Content or are otherwise authorised to post, distribute, display, perform, transmit, or otherwise distribute User Content and to post it to the Site for use by VMIL and others.  It is your obligation to determine the extent to which User Content you submit is protected by applicable intellectual property laws and to make sure your use and any further use that is permitted by the functionality of the Site is permitted by applicable intellectual property laws.
    4. VMIL does not endorse any User Content, or third-party product or service that may appear on the Site.  Nothing in these Terms shall obligate VMIL to use any User Content you submit or require VMIL to post such User Content on the Site.
  6. Configuration
    1. You are responsible for any and all configuration changes made to your account, services, or equipment configuration through use of the Site, including, but not limited to, data usage thresholds, equipment configuration, user quotas, service plan changes, additions and/or removals of authorised Site users, and permission settings for authorised Site users.
  7. Our Agreement
    1. You confirm that you have enough authority to bind any business on whose behalf you use our Site to book any Courses.
    2. These Terms and any document expressly referred to in them together with the Privacy Policy constitutes the whole Agreement between you and us and supersedes and extinguishes all previous Agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
    3. You acknowledge and agree that in entering into this Agreement you do not rely on any statement, representation, or warranty (even if made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them or our Privacy Policy.
    4. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Agreement.
  8. How the Agreement Is Formed Between You and Us?
    1. Our Course selection pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before finally submitting your order to us. Please take the time to carefully review and check your order at each page of the order process.
    2. After your order is placed, you will receive an email from us confirming that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 7.
    3. We will confirm our acceptance to you by sending you an email to confirm the delivery of your Course (“Confirmation Email”). The Agreement between us will only be formed when we send you the Confirmation Email.
    4. If we are unable to supply you with a Course, for example because that Course is no longer available or because of an error in the price on our Site as referred to in clause 11.v we will inform you of this by email and we will not process your order any further. If the Courses have already been paid for, we will refund you the full amount as soon as practicable.
  9. Our Right to Modify These Terms
    1. We review and may modify these Terms from time to time. Please see above to see when these Terms were last updated.
    2. Every time you order Courses from us, the Terms in effect at the time of your order will be the ones applicable to the Agreement between you and us.
    3. We review and may vary these Terms as they are applicable to your order from time to time to reflect changes in regulatory requirements and relevant laws in which case, we will notify you accordingly.
  10. Delivery
    1. All our Courses are electronic Courses and login details for access to them will be provided in accordance with the Confirmation Email. Occasionally our delivery to you may be affected by an “Event Outside Our Control”. See clause 14 for details of our responsibilities when this happens.
    2. Delivery of an Order shall be completed when we provide you with login details to the email address you gave us.
  11. Price of Courses and Other Fees
    1. The price of a Course will be as quoted on our Site at the time you submit your order or, where the Course is through an employing organisation, then the commercial contract in place. We take all reasonable care to make sure that the price of a Course is correct at the time when it is entered onto the system. However please see clause 11.v for what happens if we discover an error in the price of the Courses you ordered.
    2. The price of a Course may vary from time to time, but changes will not affect any order you have already placed, and we have committed to provide.
    3. The price of a Course includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT varies between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Courses in full before the change in VAT takes effect.
    4. There are no delivery charges for our Courses except that we may charge processing fees for certain payment methods which will be advised to you before you place an order.
    5. Our Site contains many Courses. Despite our best efforts, it is always possible that some Courses on our Site may not be correctly priced. If we find a pricing error in the Courses you have ordered, we will contact you to advise you of this error and provide you with the option of continuing to purchase the Course at the correct price or cancelling your order. We will not process your order until we have received your instructions on how we may proceed. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Courses to you at the incorrect (lower) price.
  12. How to Pay
    1. Where the Courses are taken privately, payment may be made using a debit card, credit card or PayPal. We accept the following cards: Mastercard, Visa, Visa Electron, American Express.
    2. Further and subject to our agreement you may request delivery of an invoice from us and make payment for Courses by bank transfer or cheque.
    3. Payment for the Courses and any applicable payment processing fees are usually made in advance. We will not charge your debit card or credit card until we provide you with login details for the Courses you order from us.
    4. Payment of the Course fees is otherwise due within 30 days of the date of invoice. We reserve the right to claim interest pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 on overdue fees and to suspend access to Courses until payment is received by us. Certificates for completed training will not be provided until payment for Courses have been received in full.
  13. Liability
    1. Nothing in these Terms limits or excludes our liability for:
      1. death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation.
    2. Subject to clause 13.i, we will under no circumstances whatever be liable to you, whether in agreement, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Agreement for:
      1. any loss of profits, sales, business, or revenue;
      2. loss or corruption of data, information or software;
      3. loss of business opportunity;
      4. loss of anticipated savings;
      5. loss of goodwill; or
      6. any indirect or consequential loss.
    3. Subject to clause 13.i, our total liability to you in respect of all losses arising under or in connection with the Agreement, whether in agreement, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Course save to the extent that cover is provided under our professional liability insurance.
    4. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Courses. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. We will not be responsible for ensuring that the Courses are suitable for your purposes or the purposes of any learner within your organisation who is intending to do a Course.
  14. Events Outside Our Control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Agreement that is caused by an Event Outside Our Control. An Event Outside Our Control is defined in clause 14.ii.
    2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lockouts or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or third party online cloud computing platforms.
    3. If an Event Outside Our Control takes place that affects the performance of our obligations to you:
      1. We will contact you as soon as reasonably possible to notify you; and
      2. Our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Courses to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
      3. You may cancel an order affected by an Event Outside Our Control which has continued for more than 30 days. To cancel, please contact us.
  15. Communications Between Us
    1. When we refer, in these Terms, to “in writing”, this will include email.
    2. In relation to notices and communications:
      1. The primary method of all communications will be by email;
      2. Any notice or other communication given by you to us, or by us to you, under or in connection with the Agreement shall be by email or, where a postal address has been provided, in writing and shall be delivered personally, sent by pre-paid first-class post or other next working day delivery service;
      3. Any notice or other communication shall be deemed to have been received: if sent by email, one Business Day after transmission or, if delivered personally, when left at our registered office; if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting;
      4. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified customerservices@videotel.com of the addressee;
      5. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
  16. Other Important Terms
    1. From time to time in connection with your use of and/or access to Courses material (“Content”) contained in certain areas of this Site, it may be necessary for you to consent to policies or terms and conditions in addition to these Terms, such as those set out in the specific provisions below.  You should read carefully any such additional terms before making any use of such Content or areas of this Site.  Any such terms will not vary or replace these Terms regarding any use of this Site, unless otherwise expressly stated.
    2. This Site may contain as a convenience to you, content, links, mapping data, and other information submitted by third parties over whom VMIL has no control or responsibility, as well as translations thereof which VMIL may arrange.  VMIL has no obligation to monitor, control or restrict the use of this Site, or third-party websites or mapping data accessible via this Site.  These other sites and third party providers are not under VMIL’s control, and you acknowledge that (whether such sites are affiliated in any way with VMIL) VMIL is not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites or data. The inclusion of such a link or data does not imply endorsement of any site by VMIL or any association with its operators.
    3. We may transfer our rights and obligations under this Agreement to another organisation, but this will not affect your rights, or our obligations set out under these Terms.
    4. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.
    5. This Agreement is between you and us. No other person shall have any rights to enforce any of the Terms contained in it, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
    6. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    7. If we fail to insist that you perform any of your obligations under this Agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    8. These Terms and the Privacy Policy referenced herein together with any registration pages constitute the complete Agreement between you and VMIL with respect to their subject matter and supersede any prior Agreement or communication.
    9. Any dispute or claim arising out of this Agreement or in connection with it or its subject matter or formation (including disputes or claims arising outside the ambit of this Agreement) shall be governed by and construed in accordance with the law of England and Wales.
    10. We both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim which arises out of or in connection with this Agreement or its subject matter or formation (including disputes or claims arising outside the ambit of this Agreement).
  17. Your Obligations
    1. You agree to comply with all applicable laws in connection with your use of this Site.
    2. You shall not engage in conduct or submit to this Site any User Content or other material that is illegal, inaccurate, misleading, misappropriated, infringing, dilutive, defamatory, obscene, vulgar, crude, sexist, racist, offensive or otherwise objectionable.  You must always treat other users with respect. Your use of this Site must not cause damage, embarrassment or adverse publicity to VMIL.
    3. User Content posted on this Site is not moderated by VMIL, and VMIL will not be responsible as author, editor or publisher of any User Content submitted by you.  We reserve the right to promptly remove, or to disable access to User Content posted in violation of these Terms or which is unlawful or in violation of any third-party rights.  If you violate these Terms, we maintain the right (but do not assume the obligation) to investigate any violation of these Terms, suspend or terminate User’s registration and/or access to the Site as well as disclose your details to law enforcement authorities or to other users, and we may do so voluntarily and in the absence of a court or similar compulsion order.
    4. You will submit only User Content that is functionally and technically compatible with this Site.  You will not attempt to and will not damage, corrupt, tamper with or infect this Site, the Content or any information or telecommunication system of VMIL with a virus or other malicious computer program.  You will not engage in abusive activity with respect to this Site or, undertake any other activity which may adversely affect the use or enjoyment of this Site by any person.  You are prohibited from using any services or facilities provided in connection with this Site to compromise security or tamper with system resources and/or accounts.  The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools or network probing tools) is strictly prohibited. If you become involved in any violation of system security, VMIL reserves the right to release your details to system administrators at other sites and law enforcement authorities in order to assist them in resolving security incidents.
    5. You agree to cooperate with all reasonable requests of VMIL and will notify VMIL promptly upon learning of any actual or suspected breach of these Terms by you or unauthorised use or abuse of this Site.
  18. Warranty Disclaimers
    1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS SITE, ITS CONTENT, AND ITS LINKS ARE PROVIDED ON AN “AS IS” BASIS AND ARE USED ONLY AT YOUR SOLE RISK, TO THE FULLEST EXTENT PERMISSIBLE BY LAW.
    2. VMIL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND, REGARDING THIS SITE (INCLUDING ITS CONTENT, HARDWARE, SOFTWARE AND LINKS), INCLUDING ANY IMPLIED WARRANTIES AS TO FITNESS FOR A PARTICULAR PURPOSE, QUALITY, MERCHANTABILITY, TITLE, NON-INFRINGEMENT, RESULTS, ACCURACY, COMPLETENESS, ACCESSIBILITY, COMPATIBILITY, SECURITY AND FREEDOM FROM COMPUTER VIRUS.  IF APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF SOME OR ALL OF THE ABOVE IMPLIED WARRANTIES TO APPLY TO YOU, THE ABOVE EXCLUSIONS WILL APPLY TO YOU TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
    3. THIS LIMITATION ABOVE IS NOT INTENDED TO DEPRIVE YOU AND DOES NOT DEPRIVE YOU OF ANY RIGHTS YOU MAY HAVE UNDER MANDATORY APPLICABLE CONSUMER PROTECTION LAWS.
  19. Limitations on Liability and Remedies
    1. VMIL’S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO ANY DISPUTE WITH VMIL (INCLUDING WITHOUT LIMITATION YOUR USE OF THE SITE) IS TO DISCONTINUE YOUR USE OF THE SITE.  VMIL AND ITS VENDORS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGE ARISING FROM YOUR USE OF THIS SITE OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OR REGISTRATION WITH VMIL.
    2. THESE EXCLUSIONS FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES INCLUDE, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES.
    3. VMIL DOES NOT ENDORSE, WARRANT OR GUARANTEE ANY PRODUCT OR SERVICE OFFERED THROUGH THIS SITE AND WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.  IN ANY EVENT, IF ANY OF THE ABOVE PROVISIONS IN THIS SECTION ARE NOT ENFORCEABLE IN AN APPLICABLE JURISDICTION, THE MAXIMUM LIABILITY OF VMIL WILL BE LIMITED TO THE CORRECTION OR DELETION OF ANY INACCURATE CONTENT OR LINK.
    4. THE LIMITATION ABOVE IS NOT INTENDED TO DEPRIVE YOU AND DOES NOT DEPRIVE YOU OF ANY RIGHTS YOU MAY HAVE UNDER MANDATORY APPLICABLE CONSUMER PROTECTION LAWS.
  20. Third Party Sites and Other Information
    1. This Site may contain as a convenience to you, content, links, mapping data, and other information submitted by third parties over whom VMIL has no control or responsibility, as well as translations thereof which VMIL may arrange.  VMIL has no obligation to monitor, control or restrict the use of this Site, or third-party websites or mapping data accessible via this Site.  These other sites and third party providers are not under VMIL’s control, and you acknowledge that (whether such sites are affiliated in any way with VMIL) VMIL is not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites or data. The inclusion of such a link or data does not imply endorsement of any site by VMIL or any association with its operators.
  21. Dispute Resolution; Applicable Law and Forum
    1. With respect to any and all disputes arising out of or in connection with this Site or these Terms (including without limitation the Privacy Policy), VMIL and you agree to negotiate in good faith and undertake reasonable efforts to cooperate with one another in order to achieve a mutually satisfactory resolution.
    2. VMIL has no obligation to become involved in any dispute between a user and any other person.
    3. Any dispute arising in connection with this Site and Terms shall be exclusively governed by and construed in accordance with English law.
  22. Modifications of Terms Etc.
    1. These Terms are subject to change from time to time.  VMIL will endeavour to post a notice of any changes to these Terms for a period of thirty (30) days following any such modifications.  Therefore, you are advised to review these Terms occasionally, or at least every thirty (30) days.
    2. Your continued use of this Site subsequent to VMIL’s notice of modification of these Terms shall constitute your acceptance of the modified Terms. If any term or provision of these Terms shall be found to be invalid, illegal or otherwise unenforceable, such finding shall not affect the other terms or provisions of these Terms, or the whole of these Terms, but such term or provision shall be deemed modified to the extent necessary to render such term or provision enforceable, and the rights and obligations of you and VMIL shall be construed and enforced accordingly, preserving to the fullest permissible extent the intent and agreements set forth in these Terms.
    3. Your obligations pursuant to these Terms of shall survive termination of any use by you of this Site, any Content on this Site, or these Terms. Neither the waiver by VMIL of a breach of or a default hereunder, nor the failure of VMIL to enforce or exercise any of the provisions of these Terms, shall operate to waive any rights or remedies for any subsequent breach or default.THE FOLLOWING ADDITIONAL CLAUSES ONLY APPLY IF YOU ARE A CONSUMER
  23. Your Right to Cancel
    1. You have a legal right to cancel an Agreement under the Consumer Agreements (Information, Cancellation and Additional Charges) Regulations 2013 during the period of 14 days after the date you receive a Confirmation Email from us. This means that during this period if you change your mind or decide for any other reason that you do not want a Course, you can advise us of your decision to cancel the Agreement and receive a refund provided that you first return to us any certificates which may have been issued by us. Information and advice about your legal right to cancel the Agreement is available from your local Citizens’ Advice Bureau or Trading Standards office.
    2. To cancel an Agreement in accordance with your legal right to do so as described in clause 23, you just need to tell us that you have decided to cancel. The simplest way to do this is by sending an email to customerservices@videotel.com. If you utilise this method to cancel the Agreement, we will email you to confirm we have received your cancellation. You may also contact our Customer Services team by telephone on 0207 299 1800 or by post to us at Videotel Maritime International Limited, 2nd Floor, The Place, 175 High Holborn, London WC1V 7AA. If you decide to email or write to us, please set out full details of your order to allow us to confirm the identity of it. If you send us your notice of cancellation by post or by email, then your cancellation will take effect from the date on which we receive your letter or email.
  24. Your Consumer Right of Return and Refund
    1. We are under a legal duty to supply Courses that are in conformity with this Agreement. As a consumer, you have legal rights in relation to Courses that are defective or not as described. These legal rights are not affected by your right to cancel under clause 23 or other rights contained in the Agreement.
    2. In this case we will usually provide you as soon as practicable with a refund of the price of the Courses in full on the debit or credit card that you used to pay (or by another method subject to our agreement and your original method of payment).
  25. Your Implied Rights
    1. We do not in any way exclude or limit our liability for any breach of the Terms which implied by under the Consumer Rights Act 2015 (including regarding digital content corresponding with description, fitness for purpose and being of satisfactory quality) and your rights under that Act.

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