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- Products Support Overview
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Featured Products
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Ship Call - Visiting a Ship in Port
Ships and the terminals and ports they serve are as potentially dangerous an industrial environment... -
Dangerous Goods at Sea - Part 1
As new products enter the market, the International Maritime Dangerous Goods (IMDG) Code is... -
Dangerous Goods at Sea - Part 2
As new products enter the market, the International Maritime Dangerous Goods (IMDG) Code is...
FAQ
CD-ROM
- How do I unlock the program?
- Can I install & unlock the program on more than one computer?
- What is a Hardware Fingerprint?
- What is a key?
- What do I enter for User Name and User ID when the program starts?
DVD-VCD-VHS
FTA (Fleet Training Administrator)
- I need to send crew details to a vessel. How do I do it?
- I want to create a schedule to monitor the training of my crew, what do I do?
- I have received OTM Export files (.oxp) from my vessels to import into FTA. How do I do it?
- I have been using my FTA but now it requires me to register before I can continue to use it. What do I do?
Online Courses
- Can I enrol multiple candidates?
- What are the computer requirements for online courses?
- Why should I study online?
- What courses are available online?
- How do I enrol for online courses?
OTM+ (Onboard Training Manager)
- I have just imported new crew details sent to me from my Head Office but I cannot see the new crew members, where are they?
- I want to print my reports but I cannot attach a printer to the VODBox, how do I do it?
- How do I backup my OTM database?
- I have been requested to export training records from OTM to my Head Office, how do I do it?
- I have received a file from my Head Office stating I need to import it into OTM, how do I do it?
VOD (Videotel on Demand)
- When I start VOD the message "Administrator Required" appears, what is this?
- Sometimes at the end of a test an OTMplus error message appears. What is this?
- Who is the Administrator and how do I log on as the Administrator?
- We have noticed that the VODStick is used in a variety of roles, can you list them all?
- When we try to use the 'key file' that you send us we get a message saying 'Valid key not found'. What can we do?
- We find the sound volume too low to listen comfortably. What can we do?
- How do we get the connection to the TV working?
- Can we connect a printer to VOD?
- Who is a normal user?