- Explore: Support
- Products Support Overview
- FAQ
Featured Products
-
Ship Call - Visiting a Ship in Port
Ships and the terminals and ports they serve are as potentially dangerous an industrial environment... -
Dangerous Goods at Sea - Part 1
As new products enter the market, the International Maritime Dangerous Goods (IMDG) Code is... -
Dangerous Goods at Sea - Part 2
As new products enter the market, the International Maritime Dangerous Goods (IMDG) Code is...
How do I unlock the program?
If you purchased the program or rented it as part of your Library Rental Scheme, then you can install and unlock the program on one computer. Please complete the following steps:
1. Install the program on the most suitable computer for training
2. Start the program
3. Click the “Enter Key” button on the first window
4. Record your “Hardware Fingerprint”, this is unique for each computer
5. Send the following information to Videotel by e-mail, telephone or fax:
- Program name and version
- “Hardware Fingerprint”
- Company or college name (and location, if more than one)
- Ship name & IMO number (if applicable)
- Contact name
- E-mail address
- Telephone number
Videotel Support
support@videotelmail.com
Tel: +44 (0)20 7299 1825
Fax: +44 (0)20 7299 1818
6. Videotel will reply with entries for the “Key” and “Name” fields and instructions for completing the unlocking process