Welcome to the Videotel Support Area. Below is a wide-ranging list of products that some customers have experienced issues with in the past. Most of the issues have a simple solution and can be found by following the link to relevant product below.

Please contact our Product Support Department if you experience difficulty in finding the answer or solution you are looking for.

Contact Product Support
You can contact our Product Support Team using the below channels or via the enquiry form.
Videotel Product Support

84 Newman Street
+44 (0) 20 7299 1800+44 (0) 20 7299 1800
+44 (0) 20 7299 1818+44 (0) 20 7299 1818


We will be able to assist you more quickly if you include the following information in your correspondence:

  1. Program name and version
  2. Your name, company, email address and telephone number
  3. Your Windows operating system (95, 98, 98SE, ME, NT4, 2000, XP Home or XP Pro)
  4. A description of the problem, including any error messages
  5. Does the program experience the same problem on a different computer?

Before contacting our support department, you may find it useful to look through the following product specific FAQ.

I'm experiencing issues with the following product… ( Help?)