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Featured Products
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MARPOL ANNEX VI - PREVENTION OF AIR POLLUTION FROM SHIPS (Ed
MARPOL Annex VI applies to all vessels, drilling rigs and other platforms and certification is... -
Hydrodynamics and Interaction
A series of incidents in recent years has turned the spotlight on interaction as a contributing... -
Avoid the Bite - Malaria prevention for seafarers
Malaria is a mosquito-borne infectious disease which always has been and remains one of the... -
ECDIS Training Course
Introduction There is no question that the implementation of ECDIS as the primary means of... -
Offshore Anchor Handling (Edition 2)
Working on board an anchor handling vessel (AHV), is an experience unlike that of working on board... -
DYNAMIC POSITIONING BASIC TRAINING COURSE
Course description: The Dynamic Positioning Basic Training Course is an introductory level course...
Support
Welcome to the Videotel Support Area. Below is a wide-ranging list of products that some customers have experienced issues with in the past. Most of the issues have a simple solution and can be found by following the link to relevant product below.
Please contact our Product Support Department if you experience difficulty in finding the answer or solution you are looking for.
- Contact Product Support
- You can contact our Product Support Team using the below channels or via the enquiry form.
- Videotel Product Support
Department
84 Newman Street
London
W1T 3EU
UK - +44 (0) 20 7299 1800
- +44 (0) 20 7299 1818
- support@videotel.com
We will be able to assist you more quickly if you include the following information in your correspondence:
- Program name and version
- Your name, company, email address and telephone number
- Your Windows operating system (95, 98, 98SE, ME, NT4, 2000, XP Home or XP Pro)
- A description of the problem, including any error messages
- Does the program experience the same problem on a different computer?
Before contacting our support department, you may find it useful to look through the following product specific FAQ.
I'm experiencing issues with the following product… ( Help?)
- CD-ROM Issues relating to Videotel Interactive, The Millenium Series, Interactive courses and other Computer Based Training on CD-ROM format
- DVD-VCD-VHS Issues related to Videotel films in disk formats DVD-VCD-VHS
- FTA (Fleet Training Administrator) Issues relating to our Fleet Training Administrator (FTA) software for training management ashore.
- Online Courses Issues relating to our maritime training courses online, companies and individuals interested in developing skills and careers can train anywhere they have access to the Internet.
- OTM+ (Onboard Training Manager) Issues relating to OTMplus, an on board program that offers simple training and records management for training managers.
- VOD (Videotel on Demand) Issues relating to Videotel on Demand (VOD) Videotel's computer system that can carry over 300 selected videos, courses and CBT interactives.
- See Full Product FAQ List