US Port State Control (Edition 2)
US Port State Control is a system of regulations, rules and inspections which have two specific...
Garbage Management - Marpol Annex V (Edition 2)
The original MARPOL (International Convention for the Prevention of Pollution from Ships) Annex V...
ColRegs & IALA Buoyage Training Course
This course is in two parts and examines in great detail two essential topics for deck...
Offshore Anchor Handling (Edition 2)
Working on board an anchor handling vessel (AHV), is an experience unlike that of working on board...
Maritime Security Awareness Training Course
Stories about pirate attacks, terrorism, stowaways, drug and gun smuggling and organised crime are...
Welcome to the Videotel Support Area. Below is a wide-ranging list of products that some customers have experienced issues with in the past. Most of the issues have a simple solution and can be found by following the link to relevant product below.
Please contact our Product Support Department if you experience difficulty in finding the answer or solution you are looking for.
We will be able to assist you more quickly if you include the following information in your correspondence:
- Program name and version
- Your name, company, email address and telephone number
- Your Windows operating system (95, 98, 98SE, ME, NT4, 2000, XP Home or XP Pro)
- A description of the problem, including any error messages
- Does the program experience the same problem on a different computer?
Before contacting our support department, you may find it useful to look through the following product specific FAQ.
I'm experiencing issues with the following product… ( Help?)
- CD-ROM Issues relating to Videotel Interactive, The Millenium Series, Interactive courses and other Computer Based Training on CD-ROM format
- DVD-VCD-VHS Issues related to Videotel films in disk formats DVD-VCD-VHS
- FTA (Fleet Training Administrator) Issues relating to our Fleet Training Administrator (FTA) software for training management ashore.
- Online Courses Issues relating to our maritime training courses online, companies and individuals interested in developing skills and careers can train anywhere they have access to the Internet.
- OTM+ (Onboard Training Manager) Issues relating to OTMplus, an on board program that offers simple training and records management for training managers.
- VOD (Videotel on Demand) Issues relating to Videotel on Demand (VOD) Videotel's computer system that can carry over 300 selected videos, courses and CBT interactives.
- See Full Product FAQ List