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THE SHIP ENERGY EFFICIENCY MANAGEMENT PLAN
The objective of this training package is to inform and motivate all seafarers to increase the... -
Dangerous Goods at Sea - Part 1
As new products enter the market, the International Maritime Dangerous Goods (IMDG) Code is... -
Dangerous Goods at Sea - Part 2
As new products enter the market, the International Maritime Dangerous Goods (IMDG) Code is... -
VRM Training Course
Whenever a ship puts to sea, the Master and crew have a duty to navigate safely and efficiently at...
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VIDEOTEL LOOKS TO CRUISE AND FERRY SECTOR WITH NEW TRAINING PROGRAMME
23 June 2007
Videotel Marine International has this month expanded its training programme portfolio with the launch of How Can I Help You? Passengers with Disabilities.
How Can I Help You? is designed to educate cruise and ferry personnel about how to provide good customer service to passengers with disabilities, as well as the importance of taking appropriate actions in emergency procedures. The training package is available in DVD with supporting workbook or as a Videotel interactive CBT (computer-based training package).
Captain Mike Potts, Videotel General Manager, comments, "In the highly competitive cruise and ferry business, meeting customer needs is paramount. In order to deliver superior service to passengers, a ship's crew must first be properly trained and motivated. However, there are still a number of passengers - many with disabilities - for who the ferry and cruise service experience is far from first class."
How Can I Help You? Passengers with Disabilities illustrates the many issues faced by passengers that require additional support from the crew. By following the journey of three protagonists with different disabilities, the programme points out the need to treat those passengers with special requirements with particular care to ensure that their voyage is a first-class experience and that they feel safe. The first character, Paul, is hard of hearing. By showing interest and asking questions, crew members are able to establish Paul's preferred means of communication and reassure him that, in an emergency, he is safe in their hands. Similar, sensitive approaches by crew members also have a positive effect on the comfort and wellbeing of Linda, who uses a wheelchair, and Margaret, who makes regular ferry trips with her guide dog.
"How Can I Help You? Passengers with Disabilities shows that the most important issue impacting a passenger's overall voyage experience is not necessarily the standard of facilities onboard a ship but the attitude of the crew and how they approach an individual's specific needs," says Captain Potts.
"By highlighting the need to use the correct procedures when dealing with people with disabilities, this new training programme provides valuable assistance to ferry/cruise operators and crews who wish to ensure peace of mind and comfort for all their passengers."
More on How Can I Help You? Passengers with Disabilities
Apex 2007 Awards
In recognition of its quality product offering, Videotel has also received a further round of awards, this time at the Apex 2007 Awards for Publications and Excellence. Its Incident Investigation, Analysis & Reporting application won the Award of Excellence in the Multimedia & Interactive Publications category; the Sea News 1 DVD news magazine was presented the Award of Excellence in the Education & Training: Electronic & Video Publications category; and Immersion Suits- A Matter of Life & Death was given the Award of Excellence in the category for Education & Training: Brochures, Manuals & Reports.